The following terms and conditions apply to all products and services booked and hired through My Three Stems.
Confirmation of bookings
A quotation is not a confirmed booking until a deposit is made and confirmed. Quotations will remain on file as a quote and not a confirmed booking into a deposit is received. To confirm a booking the client is required to pay a minimum deposit of 30% of total.
All deposits are non-refundable. After a deposit has been made any cancelled items must be replaced with the same dollar value as per your booking, this is also subject to availability. If your event is cancelled for any reason deposits remain non-refundable. All cancelled events must be brought to our attention in writing via email to firstname.lastname@example.org
All quotations and confirmed bookings are based on hire of our goods and services.
A minimum deposit of 30% is required to secure a booking.
Terms of payment
Payment can be made by cash or via bank transfer. When paying via bank transfer it is a requirement that you email a copy of the remittance to us at email@example.com. For all online payments please use your surname and the date of your function as the reference. (transfer details can be found below). Once a deposit has been made and you receive confirmation of your booking the final balance is required to be cleared into our account by the Wednesday prior to your function. If payment is being made on the day of your function this must be in CASH ONLY, the exact amount will be required as our staff do not carry cash on the night. Full payment is required prior to any works being carried out. If payment has not been paid prior to your function we will not commence.